We are proud to announce that we have joined the prestigious Bosch Car Service Network, joining a well-respected brand with 100 year history of supporting the best garages across the world.
Bosch are well respected in the automotive industry and provide their select network of garages with unrivalled support. As well as carrying out a large percentage of the Research and Development for the car & transport industry, they also manufacture the highest quality parts.
As so much of the R&D for the majority of vehicle manufacturers is carried out by Bosch, their diagnostic tools are a vital component to any quality automotive garage. And their apprenticeship and training solutions ensure that our technicians are on course to be the Master Technicians of tomorrow.
Joining the Bosch Network is no walk in the park… we must ensure we’re continually investing in the garage to maintain the highest standards of vehicle repairs and servicing. Upgrading equipment, updating and investing in the latest diagnostic technology and ensuring that our technicians are highly qualified. Ultimately, this investment leads to the best customer experience.
Offering the absolute best service to our customers has always been our mission. From the moment you make first contact with us we want you to enjoy the experience. Aligning ourselves with a brand and network that have the same customer focused approach, and will make us even better, was an opportunity not to be missed. And, now we’re looking forward to seeing what we can achieve over the next 5 years.
At Okee we love retrofitting electrical add-ons, like; spot lights, reversing sensors, and dash cams. When the work is completed correctly these upgrades can be a good addition to your pride and joy. However sometimes we come across a poor installation and in this case, a potentially dangerous one.
Our Client was at her local supermarket when smoke started to pour out from under the bonnet and dashboard of her vehicle. She quickly exited her vehicle and called the RAC for recovery services. Once the vehicle had been towed to Okee it didn’t take long for us to find the cause - a poorly routed live feed wire had been trapped between a front spot light and its mounting bracket. Over time the wire had become exposed and shorted, and this in turn allowed excessive current to flow - melting all the relating wiring (see picture).
The original technician installed these lights without fitting a fuse, which is not recommended and something we would never do at Okee. We removed all the existing wiring and started again, making sure wires were routed safely and the system was fused correctly. Back on the road in no time!
If you have any electrical issues give us ring today
We are fully qualified, and have a wealth of experience, when it comes to working with air bag and safety restraint systems (SRS), which is vital when dealing with components that are critical to your safety, the safety of your family, and other road users.
Here at Okee we have seen some terrifying air bag and SRS repairs over recent months and would urge all vehicle owners not to settle for any cheap vehicle repairs, but to give particular consideration to safety related components like your air bags, SRS and braking systems.
Recently, a new customer came to us with the air bag warning light on (an MOT failure) requesting we find and rectify the fault. After scanning the ECU and looking at live data, we found a high resistance value at the passenger front air bag igniter. So, with the system powered down we began our investigations…
First, we gained access to the air bag itself. A quick removal of the glovebox and a couple panels revealed everything we needed to see. The wiring loom had been damaged previously and someone had made a poor job of fixing it. The wires feeding the Air Bag had been re-connected by crudely twisting the two together, and they had neglected to apply any insulation to the join with nothing physically holding the wires together.
We also found the igniter wires on the passenger front seat belt retractor to have had the same sub-standard repair. They had been poorly soldered together and then taped to the seat belt to stop them falling off, obviously not a good enough repair and the result of poor workmanship.
You don’t need to be a master technician to know that this is not good enough. We professionally replaced the wiring loom and checked the resistances using the scan tool and everything had returned to normal. Best practice dictates that you should never repair air bag wiring, but replace with the correct wiring loom, supplied by the vehicle manufacturer. Also, it is important to use the scan tool to check resistances, as multi-meters could deploy the Air Bag.
These systems are so important and do need highly trained technicians with experience and knowledge to repair them. At Okee we can repair any electrical system fitted to your vehicle. Modern systems are so complex and need people with good understanding to work on them. Cheap repairs often cause other faults to appear, costing you more in the long run.
A vehicle recently came to us with the ESP light on. An initial diagnostic scan found faults relating to the inlet and outlet valves, and the brake fluid pressure to be at 200 bar, even without pressure on the brake pedal.
We then proceeded to remove the ABS module and inspected the valve block. It was clear to see that water ingress had occurred, to the extent of causing visible corrosion within the valve block. An OEM part was ordered and fitted, then the brakes bled-out using our diagnostics equipment. The customer was back on the road in no time.
Our customer was fed up with frosted mirrors during the winter months... however, we were more than happy to provide a suitable solution. A few modifications were carried out to the wing mirror mounts to conceal the new wiring, then an extra wiring loom was made and connected through the existing door hinges. This meant no wires were exposed, and you’d hardly even know this modification had been carried out!!
Then the mirror glass was removed from its housing and a heating element fixed to the rear of the glass. Once the door wiring had been completed, we then had to supply the wing mirrors with power for the heating element to warm up. Instead of a separate switch being fitted to the dash we wired in a relay circuit from the heated rear windscreen, this meant that when the heated screen was activated, so was the heated wing mirrors. Genius! Problem solved!
Is there still a need to carry out a winter health check, or winter service, on your car? Enhancements over recent years in engine components, lubricants and coolants have meant that your vehicle’s engine can operate efficiently at a much wider temperature range. In fact, low viscosity synthetic oils reduce engine wear, increases fuel economy and can increase the life of your engine, whatever the weather. That, coupled with developments in coolant, which can last up to 10 years, the argument for winter checks can sound quite weak.
However, as statistics show, there are still more breakdowns in winter than in any other season, and we strongly believe there is a need to carry-out a few simple winter checks, for your safety and peace of mind. If you take good care of your car, and have a regular yearly service, all should be fine, but it’s good practice to check the parts of your car that are particularly at risk from winter conditions.
At Okee we offer a free Winter Vehicle Heath Check which includes battery life, tyre health, fluid level checks, wipers, coolant strength, and brake effectiveness, among other things.
This health check should form part of your yearly vehicle maintenance plan, and we encourage everyone to have an annual vehicle service, an air conditioning regas and preferably a 4-wheel alignment (particularly if you notice uneven tyre wear) to keep your car in tip-top condition.
Your annual vehicle service will include detailed checks of your; lights and electrical systems, engine, brakes, steering, suspension and more. A vital element of the service is replacing the pollen filter (sometimes called ‘cabin filter’) at least every 24 months. When the pollen filter becomes full of dust, pollen and other foreign particles, the fresh air output into the car is heavily reduced and condensation will take longer to clear. Clearly an issue in winter (when you’re late for work!).
Also, an annual air conditioning re-gas is a really good idea, as your air conditioning system will leak up to 10% of its gas each year. Efficient AC is not only important in summer (to keep you cool), but also in winter, as it’s an effective method for demisting windows.
So, we would encourage everyone to have a winter vehicle health check. It’s undoubtedly not a waste of time, and as it’s a free service at Okee, money well spent! We understand how difficult it is to remember all the things you need to do to ensure your car is in the best condition, and we always try to make the process as simple to understand as possible. We work with our Clients to create a bespoke yearly service plan for their vehicle, based on what’s best for them. To find out more about our services, please give us a call on 01823 617790 or email firstname.lastname@example.org.
Also, for Winter Driving Tips go to the ROSPA website for some really useful resources and advice. Safe motoring everyone!
Recently, a Volkswagen Touran 1.4TSI came to us with the engine malfunction indicator light on. We were told it is a notoriously troublesome engine, and “don’t touch with a barge pole”. But undeterred, and with our Volkswagen premium grade diagnostics, we were ready for the challenge and well placed to investigate such a fault.
This particular fault related to the variable valve timing solenoid being out of range and camshaft/crankshaft correlation, which is a good indication that the valve timing had become out of sync. We could (and many garages do) just rely on those fault codes and go ahead, all guns blazing, and start ripping the car apart, but we never like to rely solely on a diagnostic report. We believe it’s best practice to confirm the fault before informing the customer or pricing up the job.
Technicians who replace parts purely on what the diagnostic machine tells them are playing a risky and potentially costly game (a cost usually passed on to the customer). Diagnostic fault codes are quite often symptoms of a fault not the cause. The engine’s on board computer can only tell you what it is detecting, it can’t always determine between a faulty component or a wiring fault, for example.
To confirm our diagnostic suspicions, we needed to check the valve timing was indeed correct. A quick performance check of the sensors proved they were doing their job correctly, but did reveal that the crankshaft and the camshaft were not sufficiently aligned. So, electrically everything was working correctly, therefore it must be a mechanical fault. Proving the sensors are working but the position of the cam/crankshaft was out, is proof enough that the timing needed to be corrected.
It is at this point we are 100% sure of what the fault is and can accurately price the repair and inform our Client. We never do any work without our Client giving us the green light, and go to great lengths to ensure the Client is fully aware of; what the problem is, what we are going to do to fix it, and crucially how much it is going to cost.
Once we had the all clear it was time to set about the repair. The first job was to remove the offside front wheel, plastic inner arch lining, engine sump, auxiliary belt, water pump and suspend the engine to remove an engine mounting. Once these things had been done we could then remove the timing chain cover to reveal the faulty timing chain assembly. Visually it looked like everything was ok but after trying to lock the engine in its service position it became clear what had happened. After getting cylinder 1 piston at top dead centre (TDC) a locking plate should be able to be inserted into the back of the camshafts, however the inlet camshaft was nowhere near where it should be. After replacing the pulleys, guides, chain tensioner and the chain itself, we could correctly time/lock the engine in position and tighten everything up. As a safety precaution, we manually turned the engine over a couple of times and re-checked the locking position ensuring everything was synced correctly, and thankfully it was.
All that was left to do was bolt the car back together, refill with new Shell lubricants and start the engine. Starting the engine for the first time is always a nervous moment but this time the engine fired into life instantly and the malfunction light was no longer illuminated on the dashboard. Before the car was handed back to the customer it under went several road tests and diagnostic scans to ensure everything was ok. We even gave the car a thorough wash. Another good day’s work! Find out more about us at www.okeedrive.co.uk
Editorial from Mark Lawson, Operations Director at Okee Ltd
A common MOT failure is excessively worn tyres and it is amazing how many tyres we see that have worn unevenly, and prematurely. It is rarely a fault with the tyre and is usually a suspension issue.
One of the most common suspension issues we see in the workshop is ‘bush wear’. In fact, bush wear is a common MOT failure and you may have already experienced this problem in the past.
Suspension bushes are rubber mountings that link your vehicle’s suspension arm to the chassis. The rubbery material is vital for absorbing movement and vibration when travelling on the road. If all suspension components had rigid metallic links and hinges, the ride would be harsh, noisy and very uncomfortable, so these rubber bushes are vital for a smooth and enjoyable driving experience.
And, because it’s your vehicle’s suspension that holds the wheels in place, worn or soft bushes can have a detrimental effect on wheel alignment and ultimately lead to premature tyre wear.
As cars have advanced over the years, wheel alignment has become crucial for the safety of road users. Modern vehicles, with traction control and ABS, must perform to strict guidelines and tolerances to ensure road users’ safety. If the vehicle does not drive or brake correctly the ABS/TCS may not be able to prevent an accident.
So, if you notice; uneven tyre wear; or your steering wheel is not pointing straight when driving straight; or the car pulls to the left or right while driving or braking; or you hear a knocking coming from your suspension, you should take it to your garage for a suspension check and wheel alignment, as soon as possible.
If there is one job not to avoid doing it’s the replacement of your timing belt!
Most engines have a toothed rubber belt, known as the timing belt or cam belt, that links the camshaft and the crankshaft together. As the engine spins these components are timed precisely to ensure internal pistons and valves do not collide. The correct position of the crankshaft and camshaft is vitally important, and even a slight mis-alignment can cause poor running or even engine damage.
Timing belts are in fact a service item and should be replaced as per the manufacturer’s specification. If this is not done at the correct time the belts can fail, resulting in major engine damage and in some cases can mean the engine will need replacing. Unfortunately, there is no warning prior to the belt failing, they just snap or shred their teeth as they reach the end of their life - one minute your vehicle will be driving normally, the next suffering with major engine failure. But do not fear, every vehicle manufacturer provides service schedules outlining when the timing belt needs to be replaced. If you are unsure, and don’t know how to find out, we can help you.
At Okee, when we replace the timing belt, we also replace the pulley or tensioner and in most cases the water pump, as these can fail just as easily as the belt itself. For example, if a bearing in a pulley starts to wear it can cause the belt to fail, so it makes sense to replace all these parts at the same time.
Replacing a timing belt can be straightforward or complex, depending on the vehicle manufacturer and model. Pricing is based on, where the belt is situated, whether the engine needs to be locked in position, which parts are replaced, and the quality of those parts. Our advise is always the same, don’t be tempted with cheap timing belt replacements, as the price may not include quality OE (original equipment – approved by the manufacturer) parts, or the important additional parts mentioned above. At Okee we only use OE timing belts kits that come with an extensive warranty.
Some engines don’t use rubber belts but use a maintenance free metal chain, which is lubricated by the engine oil. These chains are not a service item and should last the life of the car, providing the engine oil is changed regularly and the correct quality engine oils are used.
If you suspect that your timing belts needs changing, or you would like some advice, please give us a call on 01823 617790 or email email@example.com
As a member of the Independent Garage Association (IGA), we have the benefit of an independent dispute resolution provider - the National Conciliation Service (NCS). This provides reassurance to our customers that, in the unlikely event of an unresolved dispute, there is an independent organisation to help resolve the situation without the need to take the matter to court.
The IGA now offers the Trust My Garage £1,000 Guarantee. This means, if the NCS upholds a customer complaint following arbitration, the IGA will guarantee the payment of any financial award (up to £1,000) if we are unable to make the payment.
The IGA, as a long established trade body, supports its garage members in providing the very best customer service and we are very pleased to be a part of this network.
Ben Grave, Mark Lawson