As a member of the Independent Garage Association (IGA), we have the benefit of an independent dispute resolution provider - the National Conciliation Service (NCS). This provides reassurance to our customers that, in the unlikely event of an unresolved dispute, there is an independent organisation to help resolve the situation without the need to take the matter to court.
The IGA now offers the Trust My Garage £1,000 Guarantee. This means, if the NCS upholds a customer complaint following arbitration, the IGA will guarantee the payment of any financial award (up to £1,000) if we are unable to make the payment.
The IGA, as a long established trade body, supports its garage members in providing the very best customer service and we are very pleased to be a part of this network.
Ben Grave, Mark Lawson