At Okee we love retrofitting electrical add-ons, like; spot lights, reversing sensors, and dash cams. When the work is completed correctly these upgrades can be a good addition to your pride and joy. However sometimes we come across a poor installation and in this case, a potentially dangerous one.
Our Client was at her local supermarket when smoke started to pour out from under the bonnet and dashboard of her vehicle. She quickly exited her vehicle and called the RAC for recovery services. Once the vehicle had been towed to Okee it didn’t take long for us to find the cause - a poorly routed live feed wire had been trapped between a front spot light and its mounting bracket. Over time the wire had become exposed and shorted, and this in turn allowed excessive current to flow - melting all the relating wiring (see picture).
The original technician installed these lights without fitting a fuse, which is not recommended and something we would never do at Okee. We removed all the existing wiring and started again, making sure wires were routed safely and the system was fused correctly. Back on the road in no time!
If you have any electrical issues give us ring today
We are fully qualified, and have a wealth of experience, when it comes to working with air bag and safety restraint systems (SRS), which is vital when dealing with components that are critical to your safety, the safety of your family, and other road users.
Here at Okee we have seen some terrifying air bag and SRS repairs over recent months and would urge all vehicle owners not to settle for any cheap vehicle repairs, but to give particular consideration to safety related components like your air bags, SRS and braking systems.
Recently, a new customer came to us with the air bag warning light on (an MOT failure) requesting we find and rectify the fault. After scanning the ECU and looking at live data, we found a high resistance value at the passenger front air bag igniter. So, with the system powered down we began our investigations…
First, we gained access to the air bag itself. A quick removal of the glovebox and a couple panels revealed everything we needed to see. The wiring loom had been damaged previously and someone had made a poor job of fixing it. The wires feeding the Air Bag had been re-connected by crudely twisting the two together, and they had neglected to apply any insulation to the join with nothing physically holding the wires together.
We also found the igniter wires on the passenger front seat belt retractor to have had the same sub-standard repair. They had been poorly soldered together and then taped to the seat belt to stop them falling off, obviously not a good enough repair and the result of poor workmanship.
You don’t need to be a master technician to know that this is not good enough. We professionally replaced the wiring loom and checked the resistances using the scan tool and everything had returned to normal. Best practice dictates that you should never repair air bag wiring, but replace with the correct wiring loom, supplied by the vehicle manufacturer. Also, it is important to use the scan tool to check resistances, as multi-meters could deploy the Air Bag.
These systems are so important and do need highly trained technicians with experience and knowledge to repair them. At Okee we can repair any electrical system fitted to your vehicle. Modern systems are so complex and need people with good understanding to work on them. Cheap repairs often cause other faults to appear, costing you more in the long run.
Our customer was fed up with frosted mirrors during the winter months... however, we were more than happy to provide a suitable solution. A few modifications were carried out to the wing mirror mounts to conceal the new wiring, then an extra wiring loom was made and connected through the existing door hinges. This meant no wires were exposed, and you’d hardly even know this modification had been carried out!!
Then the mirror glass was removed from its housing and a heating element fixed to the rear of the glass. Once the door wiring had been completed, we then had to supply the wing mirrors with power for the heating element to warm up. Instead of a separate switch being fitted to the dash we wired in a relay circuit from the heated rear windscreen, this meant that when the heated screen was activated, so was the heated wing mirrors. Genius! Problem solved!
Recently, a Volkswagen Touran 1.4TSI came to us with the engine malfunction indicator light on. We were told it is a notoriously troublesome engine, and “don’t touch with a barge pole”. But undeterred, and with our Volkswagen premium grade diagnostics, we were ready for the challenge and well placed to investigate such a fault.
This particular fault related to the variable valve timing solenoid being out of range and camshaft/crankshaft correlation, which is a good indication that the valve timing had become out of sync. We could (and many garages do) just rely on those fault codes and go ahead, all guns blazing, and start ripping the car apart, but we never like to rely solely on a diagnostic report. We believe it’s best practice to confirm the fault before informing the customer or pricing up the job.
Technicians who replace parts purely on what the diagnostic machine tells them are playing a risky and potentially costly game (a cost usually passed on to the customer). Diagnostic fault codes are quite often symptoms of a fault not the cause. The engine’s on board computer can only tell you what it is detecting, it can’t always determine between a faulty component or a wiring fault, for example.
To confirm our diagnostic suspicions, we needed to check the valve timing was indeed correct. A quick performance check of the sensors proved they were doing their job correctly, but did reveal that the crankshaft and the camshaft were not sufficiently aligned. So, electrically everything was working correctly, therefore it must be a mechanical fault. Proving the sensors are working but the position of the cam/crankshaft was out, is proof enough that the timing needed to be corrected.
It is at this point we are 100% sure of what the fault is and can accurately price the repair and inform our Client. We never do any work without our Client giving us the green light, and go to great lengths to ensure the Client is fully aware of; what the problem is, what we are going to do to fix it, and crucially how much it is going to cost.
Once we had the all clear it was time to set about the repair. The first job was to remove the offside front wheel, plastic inner arch lining, engine sump, auxiliary belt, water pump and suspend the engine to remove an engine mounting. Once these things had been done we could then remove the timing chain cover to reveal the faulty timing chain assembly. Visually it looked like everything was ok but after trying to lock the engine in its service position it became clear what had happened. After getting cylinder 1 piston at top dead centre (TDC) a locking plate should be able to be inserted into the back of the camshafts, however the inlet camshaft was nowhere near where it should be. After replacing the pulleys, guides, chain tensioner and the chain itself, we could correctly time/lock the engine in position and tighten everything up. As a safety precaution, we manually turned the engine over a couple of times and re-checked the locking position ensuring everything was synced correctly, and thankfully it was.
All that was left to do was bolt the car back together, refill with new Shell lubricants and start the engine. Starting the engine for the first time is always a nervous moment but this time the engine fired into life instantly and the malfunction light was no longer illuminated on the dashboard. Before the car was handed back to the customer it under went several road tests and diagnostic scans to ensure everything was ok. We even gave the car a thorough wash. Another good day’s work! Find out more about us at www.okeedrive.co.uk
Editorial from Mark Lawson, Operations Director at Okee Ltd
A common MOT failure is excessively worn tyres and it is amazing how many tyres we see that have worn unevenly, and prematurely. It is rarely a fault with the tyre and is usually a suspension issue.
One of the most common suspension issues we see in the workshop is ‘bush wear’. In fact, bush wear is a common MOT failure and you may have already experienced this problem in the past.
Suspension bushes are rubber mountings that link your vehicle’s suspension arm to the chassis. The rubbery material is vital for absorbing movement and vibration when travelling on the road. If all suspension components had rigid metallic links and hinges, the ride would be harsh, noisy and very uncomfortable, so these rubber bushes are vital for a smooth and enjoyable driving experience.
And, because it’s your vehicle’s suspension that holds the wheels in place, worn or soft bushes can have a detrimental effect on wheel alignment and ultimately lead to premature tyre wear.
As cars have advanced over the years, wheel alignment has become crucial for the safety of road users. Modern vehicles, with traction control and ABS, must perform to strict guidelines and tolerances to ensure road users’ safety. If the vehicle does not drive or brake correctly the ABS/TCS may not be able to prevent an accident.
So, if you notice; uneven tyre wear; or your steering wheel is not pointing straight when driving straight; or the car pulls to the left or right while driving or braking; or you hear a knocking coming from your suspension, you should take it to your garage for a suspension check and wheel alignment, as soon as possible.
If there is one job not to avoid doing it’s the replacement of your timing belt!
Most engines have a toothed rubber belt, known as the timing belt or cam belt, that links the camshaft and the crankshaft together. As the engine spins these components are timed precisely to ensure internal pistons and valves do not collide. The correct position of the crankshaft and camshaft is vitally important, and even a slight mis-alignment can cause poor running or even engine damage.
Timing belts are in fact a service item and should be replaced as per the manufacturer’s specification. If this is not done at the correct time the belts can fail, resulting in major engine damage and in some cases can mean the engine will need replacing. Unfortunately, there is no warning prior to the belt failing, they just snap or shred their teeth as they reach the end of their life - one minute your vehicle will be driving normally, the next suffering with major engine failure. But do not fear, every vehicle manufacturer provides service schedules outlining when the timing belt needs to be replaced. If you are unsure, and don’t know how to find out, we can help you.
At Okee, when we replace the timing belt, we also replace the pulley or tensioner and in most cases the water pump, as these can fail just as easily as the belt itself. For example, if a bearing in a pulley starts to wear it can cause the belt to fail, so it makes sense to replace all these parts at the same time.
Replacing a timing belt can be straightforward or complex, depending on the vehicle manufacturer and model. Pricing is based on, where the belt is situated, whether the engine needs to be locked in position, which parts are replaced, and the quality of those parts. Our advise is always the same, don’t be tempted with cheap timing belt replacements, as the price may not include quality OE (original equipment – approved by the manufacturer) parts, or the important additional parts mentioned above. At Okee we only use OE timing belts kits that come with an extensive warranty.
Some engines don’t use rubber belts but use a maintenance free metal chain, which is lubricated by the engine oil. These chains are not a service item and should last the life of the car, providing the engine oil is changed regularly and the correct quality engine oils are used.
If you suspect that your timing belts needs changing, or you would like some advice, please give us a call on 01823 617790 or email email@example.com
We were pleased to be chosen to perform the first service on this lovely Fiat 500, and had great fun working on it – although replacing the pollen filter was a bit of a mission and required Mark to contortion himself under the clutch pedal to get the new one in. We honestly didn’t think he was coming out!
With less than 900 miles on the clock this beautiful, coral Fiat 500 was nearly as clean as when it left the Fiat showroom. However, the yearly service was due, so we completed a manufacturer specific service, following Fiat’s service schedules, and using Original Equipment approved by Fiat.
EU Block Exemption laws give car owners the freedom to use alternative independent garages for servicing, without affecting the vehicle’s warranty. The chosen garage must follow the manufacturer’s service schedule and use approved OE parts.
At Okee, when servicing any vehicle, we always use Original Equipment filters which have been approved by the manufacturer, and quality Shell lubricants to ensure the long life of the engine. We also use an oil and petrol/diesel flush treatment, for a deeper clean of the vehicle’s oil and fuel systems.
Mark said this was the cleanest service he has done since we opened the doors in July 2016, and was pleased he didn’t have to put his overalls on! And to top it all off, one of our lovely clients brought in some delicious homemade cupcakes in aid of Comic Relief. All in all, we’ve had worse days at work! To find out more about our Okee Service Standards go to our website.
Okee is pleased to be acredited by The Motor Ombudsman, the automotive dispute resolution body as part of our commitement to customer peace of mind and service excellence. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience. For more information visit The Motor Ombusdman website
Lots of people have asked us why we decided to start Okee, and more to the point, what does Okee mean. Well, as its an easier question to answer, I will clear up the last question first... Why Okee?
To be honest it doesn't really mean anything (although we hope it will become synonymous with superior automotive services, trust and driving peace of mind, in the future). When we were brainstorming the company name, we decided early on that we didn't want it to sound like a typical garage. We wanted our garage to stand out from the crowd and the name had to too.
Mark also has a passion for electric and eco cars so we thought... 'why not something ECO'. Then we flipped it around... OCE. The C became a K. And lastly we added an E, simply to try and get a decent website domain name. And that's 'Why OKEE' (NOTE: we are not just specialist in eco/electric cars, and can look after any vehicle).
It's safe to say the name has divided opinion (but then, what great name doesn't?!?). Some love it, some hate it, but one thing I can guarantee... You've said it (or heard it) this week... Okey Dokey! And your're probably saying it right now!
But more importantly... why did we even want to start our own garage.
For me, I hated taking my car to the garage. Any garage! Even the majority of main dealerships fail to give a warm, heartfelt welcome. And small independent garages often feel awkward and threatening if you're not in 'the trade'. I only ever liked taking my car to my nephew, Mark, because I knew I could trust him. But even then, I never knew where to park, I hated sitting in a drab and dirty reception and I couldn't wait to be back on the road again.
For Mark, the ability to offer the customer a higher level of service was his main objective. He was keen to invest in the most up-to-date diagnostic equipment to enable Okee to offer a dealership grade diagnostic services. This means, rather than send our customers to the main dealer when complicated problems arise, we can diagnose and repair here. So the dream was to offer the highest level of service and expertise, in the most friendly and welcoming environment.
So we discussed creating something completely different. Could we create a garage that was actually a positive experience for those that historically hate it? Could we have a nice, relaxing reception with a coffee shop style waiting area, with plenty of parking and a genuinely warm and friendly welcome? We also wanted advice and billing to be really clear, so our clients could have complete trust in our service to them. We saw an opportunity for an independent garage with a superior customer experience, and that's what we hope we have achieved.
So that was the birth of Okee. We are so proud of what we have created. I (Ben) have always said 'if we can create an environment that my wife and child are happy to be in, we've got it right. And thankfully they love it! There is still a long way to go. We've only been open for 5 months in Wellington but word is getting around and our customer list is growing daily. And we've been pleased to receive such a warm welcome and some lovely reviews on Facebook. A huge thank you to everyone who has support us.
Ben Grave, Mark Lawson